Delivery, Availability, & Refund Policies

Delivery method and timing policy

The website system will deliver a reservation confirmation upon your payment approval. Although this confirmation is usually given in minutes after payment completion, due to the server and internet operations, it may take hours. If you have not received your reservation confirmation within 24 hours, please call 870.436.7625, or send a message to customer service.

Availability policy

Visit map and visit programs are subject to changes according to staff availability, weather conditions and the evolution of construction. You will be informed of major changes on this website or upon request by calling customer service 870.436.7625.

Refund policy

Reservation made online may be refunded by Ozark Medieval Fortress, LLC. Please call 870.436.7625, customer service will give you steps for the refund process.

Group Reservation

Please note that Ozark Medieval Fortress, LLC does not offer refunds within 10 days of the booked visit, nor more than 90 days after you made the reservation.

Family and Individual Reservation

Please note that Ozark Medieval Fortress, LLC does not offer refunds within 24 hours of the booked visit.

Changes to the Delivery and Refund Statements

The information you submit to us is controlled by the delivery and refund policies in effect at the time you submit it. If we significantly change our policy, we will post a notice in a conspicuous place on our website notifying visitors of policies changes.

Contact Information

Using the following information, you can contact us if you have questions about our delivery and refund policies.

Ozark Medieval Fortress, LLC
1671 Hwy 14 W
Lead Hill, Arkansas 72644
USA

E-mail: contact@ozarkmedievalfortress.com
Phone: 870-436-7625

Resolving Delivery and Refund Policies Disputes

If you think we have not followed our policies in some way, it can be resolved in the following manner: Ozark Medieval Fortress, LLC Visitor Service